Manager, Aftermarket

For our Service Department we are searching for the next possible date a Manager Aftermarket

Your responsibilities:

• Strategic development of the Aftermarket department with overall responsibility for the areas of spare parts, commissioning, claims and repair shop
• Technical and disciplinary management of the teams in Wiesbaden and the Essen Service Centre
• Creation and implementation of service standards and guidelines
• Development and expansion of after sales offerings, taking into account market and customer requirements
• Further development of the customer service area in conjunction with the spare parts business in the area of digitalisation

Your Profile:

• Technical Education with good commercial understanding or commercial Education with a technical focus
• Several years of experience in the after market
• Technical expertise in the field of pumps
• Experience in dealing with KPIs
• Organisational skills and ability to resolve conflicts
• Negotiating skills, self-confidence, ability to work under pressure
• Ability to cooperate and goal-orientated thinking
• Assertiveness
• Convincing demeanour
• Ability to present complex issues in an understandable way
• Ability to work in a team and cooperative behaviour
• Very good written and spoken German and English language skills