EDI Technical Lead

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

The EDI Technical Lead oversees and leads the consolidation, development, implementation, administration and support of our EDI systems, processes, vendor interactions and all-encompassing support model for the global enterprise. This person will collaborate with cross-functional teams, manage EDI projects, manage day-to-day activities and ensure seamless electronic data exchange with our partners and customers. This individual should have a strong technical background in EDI, excellent leadership skills, and a deep understanding of business processes and integration.

Today, ITT uses multiple disparate EDI platforms and service models across the globe. The person selected for this role will be leading the efforts to consolidate and standardize EDI efforts for the enterprise, moving toward a centralized platform and service delivery model.

For a person to be successful in this role, they will need to be highly driven (“high motor”), able to balance many active priorities, detail oriented, planful, comfortable in searching out and addressing ambiguity, able to consistently deliver results to achieve intended business outcomes, persists with a naturally curious and highly accountable mindset, and approaches situations in a thoughtful and process-oriented manner. 

The person in this role will be a key team member entrusted to lead and manage all EDI services for the enterprise, providing hands on assistance, should the need arise to ensure services are delivered in alignment with contractual agreements and business expectations. Additionally, this person will work with their teammates and functional owners to ensure IT service delivery is effectively and efficiently executed.  You will work to establish thoughtful plans, risk assessments and implementation plans. This role comes with an enormous opportunity to gain experience professionally, functionally, technically, and personally in an efficient and collaborative team atmosphere with global reach.

Program Management

• Lead and manage the EDI development (internal or external) and support team, providing guidance, mentorship, and technical expertise
• Oversee the design, development, and implementation of EDI solutions, ensuring compliance with industry standards and business requirements
• Plan and coordinate and lead all activities with EDI service providers, internal ERP functional analysts (internal/external) and technical/development teams (internal/external) to support the design, the build, and implementation of various EDI integrated solutions.
• Manage all contractual commitments with ITT’s outsourced Basis services provider; includes but it not limited to KPIs, SLAs, periodic reviews, periodic reports, expected deliverables, etc.
• Collaborate with cross-functional teams, including IT, operations, and business analysts, to gather requirements, define EDI processes, and establish integration points
• Lead EDI project execution from initiation to completion, including project planning, team resource allocation, and monitoring project timelines and deliverables
• Coordinate with external trading partners to establish EDI connections, document requirements, and facilitate testing and certification processes
• Oversee development and maintenance of EDI maps, transformations, and data mappings to enable seamless data exchange between internal systems and external partners
• Ensure the reliability, availability, and security of EDI systems, and proactively monitor system performance, troubleshoot issues, and implement corrective actions in conjunction with the appropriate IT resources
• Stay updated with EDI standards, industry trends, and emerging technologies, and propose new and innovative solutions to improve EDI processes and enhance data exchange capabilities
• Provide technical expertise and support to resolve complex EDI-related issues, and serve as an escalation point for EDI production support tickets
• Develop, implement and execute day-to-day activities to maintain a healthy and high-performing EDI service model.
• Prepare and present regular reports and updates to IT management, highlighting project status, key performance indicators, and recommendations for improvement

Implementation, Monitoring and Support Activities

• Supervise the development, testing, implementation and ongoing maintenance for applicable standards and other EDI files
• Monitor and provide support to all EDI production processes and support for all trading partners
• Support the design and maintenance of all EDI maps to ensure compliance to all business and regulatory requirements
• Analyze all EDI implementations and recommend improvements to processes and coordinate with trading partners to resolve all issues effectively
• Supervise the running and processing of all EDI services from and to various trading partners based on our corporate schedules
• Work collaboratively with internal departments to ensure transactions are provided to the trading partners timely and all reported failed records are corrected and resubmitted by the trading partner
• Review and process all rejection reports associated with daily remittance files, correct rejected transactions and resubmit the transaction. Work with trading partners to resolve any operational issues
• Document, track, monitor and escalate support requests to ensure resolution within agreed business hours per contractual SLA requirements
• Develop and maintain EDI Companion Guides and working with Trading Partners to meet these standards
• Interface with providers, vendors and internal departments to provide first level support and to address technical and procedural issues related to EDI
• Support the present business practices and processes and find ways to improve them through a continuous performance improvement review

• Bachelors degree in computer science or a related field and at least 7 (seven) years of experience working in a EDI or Business Analyst related position.
• Must have experience with leading EDI platforms such as OpenText
• Experience working with multi-industry manufacturing data is highly preferred.
• Experience with designing, implementing and supporting EDI portals for suppliers that cannot make use of native EDI capabilities.
• Experience within the automotive industry is a plus.
• Experience with VAN and EDI managed services.
• Experience in migrating from a VAN model to a Managed service model.

Knowledge, Skills, & Abilities

• Proven experience in EDI development, implementation, and support, preferably in a managerial role.
• Strong technical proficiency in EDI standards and protocols (e.g., ANSI X12, EDIFACT) and hands-on experience with EDI translators and communication protocols (e.g., AS2, FTP, SFTP).
• Solid understanding of business processes and integration with EDI.
• Experience with understanding and developing EDI mapping and Message Implementation Guides.
• Strong SQL skills and knowledge.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Highly proficient in querying databases directly, including the ability to query, compile, and manipulate large datasets.
• Experience with traditional and advanced environment monitoring and alerting techniques.
• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• Ability to work independently and make continual progress while managing multiple projects and priorities.
• Strong Analytics and/or Project Management skills.
• Strong problem solving and analytical skills.
• Strong understanding of data quality concepts, principles, and best practices.
• Strong organizational skills
• Excellent communication skills, written and verbal.
• Strong client-driven mindset and be willing to extend themselves to collaborate across teams, geographies, and time zones in an effective and efficient manner.
• Proficiency in the English language is a necessity.
• Strong interpersonal skills
• Must be able to work independently as well as a team player and can manage own workload.
• Able to balance competing priorities and work under tight deadlines.
• ITIL, Six Sigma, and PMI certification a plus
• Experience working in a SOX-compliant environment a plus.
• Knowledge of Controlled data is a plus.
• Previous experience leading the integration of acquired companies is required. 
• Previous experience leading the separation of divested companies is a plus.
• Strong affection for developing, implementing repeatable processes; continually assess and improve.
• Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
• Travel is project based, but generally no more than 10% to 15%
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Additional Attributes

• Leverage a consultative approach in conjunction with their technical skills and EDI solution expertise
• Maintains high ethical standards and works by a strong moral compass. Keeps their word and follows through on commitments. Honest, credible, and trustworthy.
• Continuous improvement mindset; always curious and open minded.
• Effectively examines events, issues and problems and determines implications, isolating root causes and ensuring they are solving whole problems rather than simply addressing symptoms.
• Works to prepare the organization for the future by maintaining a strategic perspective on the business. Identify information critical to long-range planning.
• Adept at building relationships across the enterprise through collaboration, teaming, consensus building and interpersonal effectiveness. Positive influencing skills, able to interact with professionals in various functional areas to resolve issues throughout the organization and to mesh complex technology concepts with needs from company-wide constituents. An experienced manager and motivator of teams.
• Effectively conveys ideas and messages formally and informally. Delivers clear, concise, accurate, articulate, and persuasive written/oral messages, supplying supporting facts, as necessary. Adept at tailoring communication to different audiences. Demonstrated ability to prepare reports, documentation, and other written information thoroughly and completely.
• Effectively manages multiple tasks to complete complex projects. Highly organized, efficient, and able to define objectives, sequence, timeline, interdependencies and contingencies for projects or initiatives, maximizing time and resources and overcoming obstacles.