Customer Quality Specialist

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

• Manage customer complaints and reports, collaborating with internal teams to implement corrective actions.
• Conduct or coordinate selection and rework activities at the customer’s facility.
• Resolve customer non-conformities using the 8D analisys
• Coordinate customer visits, build and maintain strong customer relationships, acting as the main point of contact for quality issues.
• Oversee internal customer complaint,  including inspection of in-process and finished componets.
• Prepare and compile APQP documentation for new products and mold, working closely with the Technical Office.
• Collaborate with customers from the APQP phase to the put into production.

• In-depth knowledge of product and manufacturing processes.
• Strong understanding of control cycles and quality management within production processes.
• Expertise in quality standards, particularly critical characteristics with statistical controls.
• Proficiency in technical drawing interpretation.
• Familiarity with Italian and international quality standards (ISO, IATF) and Quality Management Systems.
• Skilled in problem-solving methodologies such as 8D.
• Knowledge and use of MINITAB for statistical analysis
• Strong customer-focused approach and excellent communication skills.
• Proficiency in English language.
  
  
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