IT Operations Support Analyst

ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

Under the general direction of the IT leadership maintains LAN, connectivity to WAN, performs tier 2 and 3 level IT support (Desktops, Connectivity, Servers, Troubleshooting IT issues, end user support), Project coordination and team mentorship related to technology and job function.  Additionally, will act as a contact point to IT issue resolution and escalation. Evaluates processes, procedures, and technologies. 

• Utilizes software and hardware tools, identifies, and diagnoses complex problems and factors affecting IT performance.
• Ongoing support of applications that exploit the capability of our infrastructure to simplify processes, eliminate manual effort and improve the timeliness, accuracy, and value of information.
• Performs trouble shooting and coordinates problem resolution with EI and software vendors. Interfaces with vendors and other external service suppliers in order to research feasibility, prototype new applications and /or coordinate project development activities.
• Coordinates the purchase/upgrade and installation of IT equipment
• Maintains working knowledge of supported software and provides application and technical support to end-users.
• Develops and maintains strong relationships with management to assist them in technical issue resolution.
• Stays abreast of emerging technologies and developments.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirement listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B.A./B.S.) from four-year college or university in Business Administration or Computer Science; or in leu of degree three to four years of professional IT experience.  Must have a minimum of 3 years’ experience in IT support functions. 

CERTIFICATES, LICENSES, REGISTRATIONS

Optional – any Microsoft certifications.