Technical Sales Support Representative

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

Key responsibilities

• Technical Support : Responsible to Provide technical support to sales teams and customers on centrifugal pump applications, including selection, sizing, and performance based on application requirements , Develop custom pump solutions for specific customer needs and specifications, considering factors like fluid properties, system requirements, and cost-effectiveness. 
• Quotation Preparation & Order Handover : Preparation of detailed proposal for centrifugal pumps, including cost estimation, specifications review, and performance data and ensuring accuracy of scope of supply within the Scheduled Bid due date, and timely and clean order transfer to factory.
• Collaboration : Collaborate with Vendors, Advance Procurement, Engineering, Product Specialist, Costing and other cross-function teams to prepare Winning Technical and Commercial bids
• Effectively communicate with global teams : Product Team to ensure technical compliant Bid.
• Knowledge Base: Stay current with industry standards, pump technologies, and best practices and our internal product updates.
• Compliance and Coordination: Ensure compliance with company processes, local regulations and coordinate with cross functional teams for project execution and support.
• Reporting: Support Sales in Budget, Forecasting and key projects reporting to consistently grow market shares, Product Gaps.
• Orders: Contribute to achieve set Orders target for the region , and market share growth
• Continuous Improvement: Contribute to process improvements and identify areas for optimization within the pump application process.

Essential attributes

• • High personal drive and result oriented mindset
  • High degree of independence & ownership, Proactive attitude, strategic mindset with hands on approach
  • Prioritize , manage deadlines and handle multiple tasks timely deliver solutions for customers
  • Analytical and systematic approach for problem solving.
  • Strong team player with excellent interpersonal skills and collaborative approach with Clear communication skills for achieving departmental goals
  • Understanding client needs and tailoring solutions to meet those requirements is vital
  • A thirst for knowledge and a willingness to explore new ideas to drive innovation
  • The ability to adjust to changing requirements and technologies is essential with willingness to learn and adapt is crucial. 

Key requirements

• Min 3+ years experience of Industrial equipment Application- Preferably rotating equipment such as Pumps, Compressors, Industrial Blowers, Turbines. Mechanical Seals
• Education: Bachelors in Mechanical Engineering.
• understanding of Oil & gas (Upstream/Midstream/Downstream), Chemical, Fertilizers Process and major customer specs requirement.
• Understanding of Tendering Process Cycle in the O&G industry
• Knowledge of Industrial Pumps standards such as API, ANSI, HI, ISO
• Experience of handling Tenders from EPCs, OEMs, end-users, Consultants .
• Good knowledge of Pumps, Motors , Mechanical Seal applications/selection in API/Chemical industries
• Effective interpersonal, negotiation and Communication skills
• Willing to travel .