Data Center Hosting Services Administrator

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

The Data Center Hosting Services Administrator II plays a key role in ensuring the operational health, reliability, and performance of ITT’s global hosting infrastructure. Under the direction of the Manager, Hosting Services Operations, this role is responsible for the administration & support of data center services related to systems, storage and core data center services across ITT’s global landscape of 1500+ servers, both on-premises and cloud.

As part of a high-performing global team, this individual supports the hardware, software, monitoring tools, and service processes that host, store and process ITT’s applications and data for shared applications/services and local applications/services that service one or more of our 125+ global locations. This includes the full lifecycle, including but not limited to proactive maintenance, issue resolution, infrastructure upgrades, patching, firmware upgrades, monitoring/alerting services, and comprehensive documentation. The role requires collaboration with cross-functional teams including infrastructure, security, and business-aligned IT stakeholders.

A successful candidate is perpetually curious, highly accountable, technically proficient, detail-oriented, and thrives in a collaborative, team-oriented environment. They are highly driven, customer focused, capable of balancing multiple active priorities, and approach tasks with thoughtful planning and operational discipline. They demonstrate a strong sense of ownership and a commitment to delivering stable, secure, and resilient hosting services in support of ITT’s global business needs.

• Executes the team’s objectives for corporate, regional, and cloud hosting environments.
• Administers Wintel platforms and maintains required configurations.
• Provides technical support for the Wintel environments globally, ensuring maximum uptime and availability.
• Implements the change, upgrade, or removal of current hardware or software systems.
• Works with appropriate business partners to implement new hardware or software as required.
• Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed, and makes recommendations.
• Ensures security standards are being met, and takes appropriate steps when deficiencies are uncovered.
• Participates in disaster recovery testing.
• Remediates incident and service requests.
• Drafts operational documentation as requested.
• Provide support for the following applications & hardware globally:
• Microsoft SCCM for patching and server inventory
• Virtualization infrastructure support through SCVMM and vCenter
• Storage: HPE 3PAR, HPE Alletra, Dell Compellent, HP StoreOnce, NetApp
• Hardware: HPE\Dell blades and chassis, Dell\HPE servers
• Support global backup process and remediation.
• Expectations of the role include but are not limited to:
• Manage enterprise grade storage systems and infrastructure.
• Manage enterprise grade hosting solutions.
• Manage hypervisor platforms (compute and storage).
• Maintain continuous availability of the environment and contribute to improvement practices.
• Perform infrastructure troubleshooting, resolve issues, and document solutions.
• Make configuration changes to keep the infrastructure secure and reliable.
• Develop automation for routine processes.
• Participate in data protection discussions, provide input and make recommendations on solutions to support the enterprise environment.
• Patching and upgrading of operating systems and firmware; addressing non-compliance as needed.
• Be a team player and participate in an on-call rotation.
• Additional responsibilities as assigned by department leadership.
• Ability to participate in special projects as requested.

• Bachelor’s Degree in computer science, information sciences or related field and 3-5 years of experience, OR 5+ years of relevant experience
• Ability to communicate (spoken and written) in the English language at B2 level or above
• Strong knowledge of computer hardware & operating systems (Windows & Linux Server).
• Strong knowledge in enterprise backup disk-based solutions (e.g., Azure Backup, CommVault, Veeam).
• Knowledge of industry standard maintenance practices and monitoring tools is required, SolarWinds preferred.
• Strong knowledge of Azure IaaS, PaaS and related services (e.g. Azure Arc)
• Working knowledge of Windows Active Directory.
• Strong knowledge of enterprise grade virtualization.
• Working knowledge in Microsoft SCVMM and SCCM.
• Working knowledge in enterprise storage solutions.
• Working knowledge with PowerShell, Python, Bash, or other scripting languages.
• Experience with AS/400 (iSeries) is a plus
• Demonstrated ability to leverage IT solutions to solve business challenges.
• Experience in environments with outsourced or hybrid service models is a plus.
• Curious growth-oriented mindset, eager to be challenged to learn and develop their skills to benefit their peers and customer / stakeholders.

Competencies:

• Understands when new or alternate solutions are necessary and begins discussions with IT management and business/functional partners to identify needed improvements to the solution/service framework.
• Leverages experience collaborating across cultures and organizations, demonstrating interpersonal and cultural awareness in global team environments. Initiates open dialogue and fosters effective communication in cross-functional, multicultural group settings.
• Shares information proactively, directs workflows to leverage the expertise of individuals, and promotes a team approach to achieve common goals.
• Provides solutions/services that conform to approved industry frameworks within his or her domain or country that support best practices and standardization and meet requirements for risk, security, maintenance, scalability, and performance. Initiates conversations with his/her manager and customers/partners when new, customized, or non-standard solutions may be necessary.
• Leverages existing solutions, knowledge base, and best practices, and works within the approved policy/governance framework.
• Gains trust by listening effectively, being open and transparent, and demonstrating results that the customer, business, or function values.
• Demonstrates a sense of pride in the quality of his/her own work, and a willingness to take initiative to meet the challenges of the customer, business, or function.
• Promotes accomplishments while holding others accountable for results.
• Excellent written and verbal communication skills.
• Effective interpersonal skills, with a focus on listening and questioning.
• Strong documentation skills.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Keen attention to detail.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Self-directed, self-starter and strong analytical & problem-solving skills.
• A strong command of English is essential. Knowledge of other languages is advantageous

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