At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion. 

• Motion Technologies: (Revenue of $1.4B; headcount of ~ 4,000; operates in 13 countries) manufactures brake components and specialized sealing solutions, shock absorbers and damping technologies primarily for the global automotive, truck and trailer, public bus and rail transportation markets. 
• Industrial Process: (Revenue of $1.4B; headcount of ~3,400; operates in 30 countries) manufactures engineered fluid process equipment serving a diversified mix of customers in global industries such as chemical, energy, mining, and other industrial process markets and is a provider of plant optimization and efficiency solutions and aftermarket services and parts. 
• Connect and Control Technologies: (Revenue of $0.8B; headcount of ~ 3,800; operates in 10 countries) manufactures harsh-environment connector solutions, critical energy absorption, flow control components, and composite materials for the aerospace and defense, general industrial, medical, and energy markets.

The Site Leader is responsible for managing all aspects of ThaiPro site operations, including service team leadership, technical support for the workshop, customer engagement, safety compliance, and people development. This role ensures operational excellence, customer satisfaction, and adherence to company standards.

Service Team Management

• Lead and supervise the service team to deliver high-quality aftermarket support.
• Allocate resources effectively to meet service commitments and turnaround times.
• Monitor performance metrics and implement continuous improvement initiatives.

Technical Support & Workshop Operations

• Provide technical guidance and troubleshooting support for workshop activities.
• Ensure workshop processes comply with quality standards and technical specifications.
• Drive efficiency in repair, maintenance, and assembly operations.

Customer Engagement

• Act as the primary point of contact for customers, ensuring timely communication and resolution of issues.
• Build strong relationships with key clients to enhance customer satisfaction and loyalty.
• Support sales and aftermarket initiatives through technical expertise and service excellence.

Safety & Compliance

• Uphold safety standards across all site operations, ensuring compliance with local regulations and company policies.
• Conduct regular safety audits and implement corrective actions where necessary.
• Promote a culture of safety awareness among all employees.

People Management & Development

• Recruit, train, and develop site personnel to build a high-performing team.
• Conduct performance reviews and create development plans for team members.
• Foster a positive work environment that encourages collaboration and accountability.

Qualifications

• Bachelor’s degree in Engineering, Operations Management, or related field.
• Minimum 5 years of experience in service operations or technical support roles.
• Strong leadership and team management skills.
• Knowledge of safety regulations and workshop operations.
• Excellent communication and customer relationship management skills.

Core Competencies

• Leadership & Decision-Making
• Technical Expertise
• Customer Focus
• Safety Orientation
• People Development

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