ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life.
Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations.
Our businesses are organized in three distinct segments, each based around our core engineering DNA:
Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj.
Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.
Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA.
Customer service, preparation of spare parts proposals for replacement, department support.
Receives customer contact via email or telephone calls, identifies whether it is a spare/service purchase or a complaint. In the case of purchase, it analyzes what was requested, if it is an ITT Brazil line, it obtains the serial number of the customer's pump in order to track the Material List of the pump in question. If this is not possible or there are doubts, contact engineering to better define the component. Doubtful or ambiguous requirements are agreed with the client, a GBQ-R budget is prepared to send the proposal, if approved the client sends the order to ITT Brasil which is entered into the system and forwarded to the PCP automatically, if not ITT Brasil line requests document. and drawings to the customer to carry out the quote/service and follows the previous procedure. If it is a complaint, forward it to the Seller and Quality Manager for the appropriate opening of the RNC and processing of the complaint. Negotiates the offers issued when customers contact the AFTERMARKET department directly and send the revised offers according to the negotiation carried out. Registers the customer in the Microsiga system. Informs the customer about the status of the order or possible delays if any. Maintains active communication with the client and the PCP.
Bachelor's degree in administration or related courses., Experience in the activity, knowledge of office packages (Word, Excel, Power Point); English and/or Spanish is not mandatory but will be an advantage, knowledge of the TOTVs (Microsiga)/ SAP program;