Customer Service Specialist

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Responsible for the data analysis of customer pump performance to control and maintain efficient operations. 

Provides overall direction and guidance of Spare Parts with the objective of maximizing growth and profitability in aftermarket activity, as well as day-to-day leadership and management of the team.

• Provide timely information to the supervisor on equipment condition, monitoring findings and diagnostic results
• Analysis of vibration data from diagnostics with the assistance of Field Service and Engineering teams
• Customer communication of weekly reports
• Adhere to all company rules, processes, policies and requirements
• Liaise with supervisor to review and analyse equipment performance data
• Assess any technical requirements that may affect prospective work or work in progress
• Maintain cleanliness and safety of work area and equipment
• Follow written instructions and complete all nominated checkpoints before handover of paperwork
• Demonstrate an ability to fault find and self-manage to ensure maximum efficiency of pump performance analysis
• Technical problem solving and report writing
• Customer calls to assist with diagnostics
• Maintain own employee data in Workday where appropriate
• Any other tasks as advised by their Manager or Supervisor that are within their skills and competence.

Experience

·    Work experience or internship in industrial facility or similar role

Other

·    Must have excellent communication and organisation skills, have the ability to work in and foster a team environment and have a strong focus on health and safety

·    Intermediate computer and Microsoft Office skills including PowerPoint, Excel and Word

·    Excellent problem solving and analytical skills and a high level of accuracy and attention to detail

·    Commitment to ongoing professional development

·    Ability to maintain confidentiality.

Fitness for Work

·    Must present in a fit for work state at all times

·    Must be physically able to sit for long periods at a time.

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